Terms & Conditions

Terms & Conditions

These terms and conditions (together with the documents referred to in it) apply to all websites, webpages, blogging sites and other online platforms owned or managed by or on behalf of Travel Compensation Services Limited.

Travel Compensation Services Limited is a company registered in England and Wales under company number 10390176, at Leeds Innovation Centre, 103 Clarendon Road, Leeds, England, LS2 9DF.

By accessing or using the Travel Compensation Services Limited's website, you agree at all times to abide by these terms and conditions and our Privacy Policy, any additions or amendments to them, and to comply with all applicable laws and regulations. If you do not agree to these terms and conditions, please do not proceed to further pages of the Travel Compensation Services Limited's website.

Travel Compensation Services reserves the right in its sole and absolute discretion, to change, modify, add, or remove portions of these terms and conditions at any time. In addition, when accessing or using the Travel Compensation Services Limited's website for a service, you will be subject to any posted guidelines, rules or policies for the services. Those guidelines, rules and policies, whether now existing or adopted in the future, are incorporated by reference into these terms and conditions.

Travel Compensation Services Limited intends to improve the website continuously and may update the content at any time. Although we strive to ensure that the information contained is accurate and complete as at the date of publication, no representation or warranties are made (express or implied) as to the reliability, accuracy or completeness of such information. Travel Compensation Services Limited does not guarantee that the website, or any content on it, will be free from errors or omissions.

Who are we?

Travel Compensation Services Limited (TCS) is a wholly owned subsiduary of Tracsis plc and is a service that was developed with the sole intention of making it easier for UK rail operators to automatically process claims for compensation for delays and cancellations encountered by passengers on their journey, thus making it a quicker more efficient experience for the passenger who suffered the delay. We do this by providing rail operators with a front end web portal where passengers submit their claims (including journey details, ticket information and personal information) and back office processing systems to facilitate the management of the delay repay claims within the rail operators processing centres. In addition we also provide CRM solutions to rail operators, managing all customer contact, integrating with third party applications providing a one-stop solution and view of the customer.

Travel Compensation Services Limited is registered at the UK Information Commissioner's office under registration number: ZA138787.

Privacy & Cookie Policy

Your use of the website is subject to the Privacy & Cookie Policy, which sets out the terms on which Travel Compensation Services Limited processes any personal data or information it collects from you, or that you provide, as well as information about the cookies. By using the website, you consent to the terms of the Privacy and Cookie Policy and you warrant that all information you provide is accurate at the time of submission.

Intellectual Property

Copyright in the design and architecture of the Travel Compensation Services Limited website is owned by Travel Compensation Services Limited. Intellectual property rights in the content of the website is owned by Travel Compensation Services Limited, its licensors or other third party content providers and no licence of any such intellectual property rights is granted to you by way of your use of the website. The content on the website may not be copied, reproduced, transmitted, distributed or displayed, by any means, without the express prior written consent of Travel Compensation Services Limited.

Our Liability

The content is provided for general information only. Any reliance placed on the content will be at your own risk, we are not liable for any actions taken based on the use of this site. Content is made available on the website on an 'as is' basis. Travel Compensation Services Limited cannot take any responsibility for the consequence of errors or omissions. Neither Travel Compensation Services Limited nor its employees will be liable for any losses or damages arising from your use of the website.

No warranty is given that the website is free from infection by viruses or anything else that has contaminating or destructive properties or that no damage will occur to your computer system as a consequence of use of the website. Travel Compensation Services Limited will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it. It is your responsibility to ensure that you have adequate security measures in place to protect your own information and physical assets. You should use your own virus protection software.

You must not misuse our site. You must not try to gain unauthorised access. Any such breach will be reported to the relevant authorities.

To the extent premitted by law, you agree and acknowledge that Travel Compensation Services Limited will not be liable to any users for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise under no circumstances whatsoever will Travel Compensation Services Limited be held liable to you or any other party for any direct or indirect or any type of damage, loss or injury from your use of our site.

Nothing in these terms and conditions exclude or, limits our liability for death or personal injury arising out of our negligence or any other liability that cannot be excluded or limited by English Law. This does not affect your statutory rights.

You agree to indemnify Travel Compensation Services Limited from and against any claim, liability, cost or damage or loss we incur, including sensible legal fees as a result of any material that you post on social media or via any other communcaitions, and any actions that you take which breach these terms and conditions

In using this website, you may be linked to websites provided by third parties. Travel Compensation Services Limited is not responsible for the content of those sites, you take full responsibility for accepting the terms and conditionso of those third-party sites. We recomend that you familiarise yourself with those terms and conditions and privacy policies to satisfy yourself that you agree to use as presented. Travel Compensation Services Limited does not review, endorse or accept liability for the content of those third party websites, including any products, services or other items offered through such websites. Linking to any other website is at your sole risk and Travel Compensation Services Limited cannot be held liable for any loss or damage you incur as a result thereof.


These terms and your use of the website are governed by English law and any disputes arising from the terms or your use shall be subject to the exclusive jurisdiction of the English courts.