Privacy & Cookie Policy

This privacy and cookie policy applies to the URLs owned or managed by or on behalf of Travel Compensation Services Ltd (TCS). The policy describes how TCS protects and uses the information that you give when you access or use the TCS Sites. By accessing or using the TCS Sites you agree that we collect your personal data as set out in this privacy and cookie policy.

This policy is updated from time to time and the latest version is published on this page.

If you have any questions about this policy, please contact

Information you give us and we collect. You may give us information about you by filling in forms on the TCS Sites or by corresponding with us by phone, e-mail or otherwise.

The information you give us may include:

  • Your name
  • Address
  • E-mail address
  • Phone number
  • Demographic information, such as postcode, preferences, interests

The information we may collect could include:

  • Technical information including website usage data, IP address, browser type and versions
  • Information about your visit including pages you viewed and searched for, errors, time spend on pages, click through information.

Information you give to us and we collect. We will use information you give to us to answer your queries and provide you with information on the TCS Sites. It helps us to understand what you are looking for from the Company, and enables us to deliver improved products and services.

We may use the data as follows:

  • For our own internal records
  • To improve products and services
  • To improve the TCS sites
  • To respond to you in a specific enquiry
  • To send you promotional emails about products and services that we think you may be interested in.

What is a cookie?

A cookie is a file placed on your computer’s hard drive allowing our website to identify your computer as you view different pages. We can use cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve the Site.

Cookies may be used to:

  • Analyse web traffic in order to improve the structure, design, content and site functions.
  • Check whether you are signed into the site
  • Test new content by presenting certain users with one view, while other users see something different
  • Store information about your preferences
  • Remember you when you return.

You can control your cookie settings, if you do not wish our website to store cookies on your computer you should set your web browser to refuse cookies. Please note however that if you do this you may lose some useful features such as 'remember me' and 'keep me signed in'

TCS Sites use sharing tools. Sharing tools allow you to share content through social networks such as Facebook or Twitter. When you use one of these buttons, the social networking site may place a cookie on your computer. This would be a third-party cookie set by the social networking site. If you have any questions about the use of these third-party cookies, you should check the relevant social media networking site's cookie policy.

We will never lease, distribute or sell your personal information to third parties unless we have your permission or the law requires us to. Any personal information we hold about you is stored and processed under our data protection policy, in line with the Data Protection Act 1998.

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us using the details set out below.

TCS Sites may, from time to time, contain links to and from the websites of our partner networks, advertisers and other companies in the Industry. Please check these policies before you submit any personal data to these websites as they may contain their own privacy notices.

You can request a copy of information we hold about you. Any access request may be subject to a fee of £10.00 to meet our costs in providing you with details of the information we hold about you.

If you have any questions about this privacy and cookie policy, please contact us on