Travel Compensation Services

Struggles of train operator CX and HR teams

Train operator brand reputations influence employees and passengers and affect CX and HR teams. What can rail firms do to help themselves?

How TOCs can help mitigate next rail fare rise

UK rail users face fare rises from January 2020. What can train operators do to help mitigate the effects on customer satisfaction?

Revolutionising rail one-click at a time

Why ‘One-click’ claiming Delay Repay compensation is winning awards for Tracsis Travel Compensation Services.

I always ask why!

Sarah Dalby, TTCS Managing Director, explains why she started the company pioneering automated Delay Repay for train operators.

TTCS crowned winner at Railway Industry Innovation Awards

Tracsis Travel Compensation Services (TTCS) ‘One Click Claiming’ Delay Repay solution scoops innovation award for Passenger Experience.

TTCS are finalists for prestigious Railway Industry Innovation Award!

Tracsis Travel Compensation Services (TTCS) is one of the innovators in the final of the Passenger Experience category of the Fourth Friday Club’s annual Railway Innovation Awards – with its revolutionary ‘One Click Claim’ Delay Depay application.

Tracsis Travel Compensation Services launch EXPOSURE to tackle cross-train operator delay repay fraud

EXPOSURE has been launched to help minimise TOCs’ risk of exposure to fraudulent Delay Repay compensation claims across operators.

How to: Minimise your train operator’s risk of EXPOSURE to cross-TOC fraud

How train operators tackle the risk of fraud as awareness of Delay Repay grows.

Tracsis Travel Compensation Services responds to consumer group, Which?

Our response to the recent call from consumer group Which?, to simplify compensation claim processes.

Back to the Future for train operators

i-RAMP is a potentially revolutionary approach that could help detect faults on a railway line before they happen.

Are your travellers getting the right customer experience from their rail journeys?

How important is customer experience for your brand? Are you doing enough to overcome rail industry noise on traveller satisfaction?

Should train operators use TTCS for efficient passenger compensation?

Official statistics by an independent source highlighting why TOCs should use TTCS for efficient passenger compensation.

Are you making the most out of Delay Repay technology?

The benefits to TOCs on using a Delay Repay Automation Platform with in-built configurable fraud detection capabilities.

Transport for Wales Rail Services five-year contract win for Tracsis Travel Compensation Services

Announcement of new contract win from TTCS to supply the delay repay platform to Transport for Wales Rail Services.