Travel Compensation Services is the leading software as a service provider operating in the UK Rail Industry providing delay repay claims management solutions to Train Operating Companies.

The right interfaces in the right places for all your users

  • Intelligent data capture

    The more comprehensive the data capture the easier the process becomes downstream. Our data capture forms simplify the input through use of look ups and validation of the information prior to submission.

  • Validation

    Front end validation provides better, consistent data input, which ultimately speeds up the back end processes. The customer knows immediately any fields that will be rejected and can remedy this.

  • Response time

    With our solution your customers will see their compensation dramatically quicker than at present, within minutes in some cases (dependent on method of payment)

  • Automatic Processing

    See a significant reduction in Agent handled claims. Through high quality data capture, business rules and thresholds we can process claims without the need for manual intervention. You set the terms on when you wish you agents to be involved, we apply those rules.

  • Settlement Methods

    Multiple methods of payment giving choice to the claimant and satisfying the requirement of the CRA. Integration with third party retailers and financial institutions to process direct transactions to bank accounts, credit cards, PayPal

  • Real-time Reporting

    Dashboard reporting on claim data; claims submitted, processed and queried. Ability to drill deeper to underlying data.

  • Fraud Screening

    Automatic checks for duplicate and conflicting claims built into the system with additional rules to identify suspicious records and activity configurable as required.

  • Claim Validation

    Integrated with Darwin to validate the claim meets the threshold criteria for payment.

  • Threshold Driven

    Rules and check points are determined by the Customer, configurable and flexible to change should the business need it.

  • Continuous Communication

    Keeping the claimant updated on the status of their claim is so important, failure to do involves calls to the Agent, email chases, all of which take time to respond to. We keep the claimant in the loop providing a contestant status of their claim through its life cycle.

  • Self Service Portal

    Allows the claimant to provide additional or missing information directly into the claim record removing the need to interact with an Agent.

Performance to date


Claims Processed


Automatically Settled


Cost Reduction


happy clients