The more comprehensive the data capture the easier the process becomes downstream. Our data capture forms simplify the input through use of look ups and validation of the information prior to submission.
Front end validation provides better, consistent data input, which ultimately speeds up the back end processes. The customer knows immediately any fields that will be rejected and can remedy this.
With our solution your customers will see their compensation dramatically quicker than at present, within minutes in some cases (dependent on method of payment)
See a significant reduction in Agent handled claims. Through high quality data capture, business rules and thresholds we can process claims without the need for manual intervention. You set the terms on when you wish you agents to be involved, we apply those rules.
Multiple methods of payment giving choice to the claimant and satisfying the requirement of the CRA. Integration with third party retailers and financial institutions to process direct transactions to bank accounts, credit cards, PayPal
Dashboard reporting on claim data; claims submitted, processed and queried. Ability to drill deeper to underlying data.
Automatic checks for duplicate and conflicting claims built into the system with additional rules to identify suspicious records and activity configurable as required.
Integrated with Darwin to validate the claim meets the threshold criteria for payment.
Rules and check points are determined by the Customer, configurable and flexible to change should the business need it.
Keeping the claimant updated on the status of their claim is so important, failure to do involves calls to the Agent, email chases, all of which take time to respond to. We keep the claimant in the loop providing a contestant status of their claim through its life cycle.
Self Service Portal
Allows the claimant to provide additional or missing information directly into the claim record removing the need to interact with an Agent.